Overview
At Cosmic.online, we value customer satisfaction and strive to provide the best business communication & marketing automation services. However, due to the nature of digital services, we have a strict refund policy.
Eligibility for Refund
Refunds will only be considered under the following circumstances:
- If the service was not delivered within the promised timeline.
- If you were charged incorrectly due to a technical error.
- If you cancel a subscription before the services have been activated.
Non-Refundable Items
Refunds will not be issued for:
- Services already delivered or partially used.
- Custom solutions or digital marketing campaigns once started.
- Third-party services or credits (SMS, WhatsApp, Voice, etc.).
Refund Process
If you are eligible for a refund:
- Contact our support team at support@cosmic.online.
- Provide your invoice/order details and reason for the refund request.
- Approved refunds will be processed within 7-10 business days.
Contact Us
If you have any questions about our Refund Policy, feel free to reach out at:
Email: support@cosmic.online
Phone: +91-XXXXXXXXXX